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2. Even after correcting him several times that I
have had only 2 units the 1st and one replacement, at the end of the call he was still perplexed that I was having issues on my 3rd unit. He also kept saying things like I was the only person having issues with their product, still not owning the issue. Being at work, he said he was going to shoot an email to me with the details regarding his top
tech guy who would be calling me either tonight or tomorrow. I sat at home all day Saturday waiting and never received the call. It turns out the guy was off those 2 days.
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ADT is the worst purchasing experience I’ve ever had. Icontacted the company after an intruder vandalized my mother’s home. She had passedaway and the home was vacant, newly listed on the market. The intrudersreturned the following evening and attempted to make entry again. So when Icalled ADT on a Thursday I expressed that in order to
sign the contract I wouldneed assurance that installation could be done within a few days. The originalCustomer Care Manager promised me it would be done the next day. It wasn’t untilafter three hours on the phone all day Friday that another Manager scheduledinstallation for Sat. In the late evening before the apt. I received
avoicemail that the branch manager had cancelled the appointment. The thirdappointment was scheduled for the following Tues. I explained how I wasreluctant to schedule a third time since it was a four hour commute time and Ihad to reschedule several meetings.
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Ring was then sold by its creator to Amazon in
2018 and the representative I had worked with no longer worked with the company. ”“We do find home surveillance cameras to be very helpful when we are investigating cases,” she said. “We regularly canvas around locations where incidents have occurred to ask if homeowners have cameras. We are often provided with video footage from these types of systems. We
also see the footage being shared on neighborhood social media platforms and see residents asking neighbors to check their cameras after something has happened. We see footage from Ring, Arlo, Nest and cameras installed by the homeowners or their alarm companies.